Política de Privacidad

1. Introduction

Pretalk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address
• Profile information and preferences
• Learning progress and performance data
• Communication preferences
• Payment information (processed by third-party payment providers)

2.2 Usage Information

We automatically collect certain information about your device and usage:

• Device information (type, operating system, unique device identifiers)
• App usage patterns and session data
• Learning metrics (time spent, lessons completed, streaks)
• Error logs and performance data

2.3 Location Information

We may collect general location information (country/region) to provide localized content and comply with local regulations. We do not collect precise location data.

3. How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our language learning services
• Personalize your learning experience and track progress
• Send you notifications, updates, and educational content
• Process payments and manage subscriptions
• Improve our app and develop new features
• Provide customer support and respond to inquiries
• Ensure app security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our app, including:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Payment processing services
• Customer support platforms
• Marketing and communication services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Learning progress data may be retained to maintain your educational continuity.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Children's Privacy

Pretalk is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Push Notifications

We may send you push notifications to provide learning reminders, celebrate achievements, and share educational content. You can disable these notifications in your device settings at any time.

12. Analytics and Advertising

We use analytics services to understand app usage and improve our services. We do not display third-party advertising in our app, but we may use advertising platforms for marketing our app to potential users.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email:
Subject: Privacy Policy Inquiry